Know When To Hold ‘Em And When To Fold ‘Em

(I work on the tills at a well-known cheap clothing shop in the UK. I am packing the clothes that a customer has just bought into her bags.)

Customer: “No, no, stop that at once!”

Me: “What is the problem?”

Customer: “You’re packing that bag too haphazardly! My clothes will be wrinkled and ruined when I get them home!”

(At this shop, we are literally trained in how to pack bags to ensure that the clothes are folded neatly and the heavy items are on the bottom and the light ones are on the top. I have been following this training to the letter. I start to pack the bag exactly the same way as I was before, just slower.)

Customer: “There. That’s better! You’re actually folding the clothes now!”