Kirk Gleason At Ooober Would Never Stand For This

I work with home-bound dementia patients. Due to health concerns with riding public transportation during the health crisis, my agency is paying for workers to take car services to work. I have used one particular app-based service with no problem… until one Friday.

I get the car and he picks me up just fine. We turn the corner and come to a two-lane street with a stoplight on red. There are two cars in front of us.

The minute the light turns green, the driver zooms into the opposite lane and passes the two cars! He clips the front car while doing so. He does this so fast — like zero to one hundred mph — that it takes me a good minute to realize he’s stopped the car on the next street and the clipped driver, a woman, has pulled up behind him, gotten out, and is now yelling at him.

Once I can move, I grab my stuff and get out of the car, hitting the “CANCEL” button on the app. The driver, meanwhile, is arguing with the woman, saying there is no scratch or mark on her car. She demands his information and he refuses, speaking very condescendingly and insisting there has been no accident. He sees me and asks that I get back in the car.

I respond, “H*** no! You almost f****** killed me!”

Seeing me, the woman comes over and asks if she can get his information on the app. The driver continues to tell her that there is nothing wrong and implores me to get back into the car. She takes a picture of him and his license plate and asks once more for his insurance. He gets in the car and drives off.

The woman is a nurse and has to get to an emergency pickup shift, and I, of course, have to go relieve another worker who is with a client. We exchange information and I tell her I will fill out the accident form on the app. We part ways to our jobs.

I do get a response from the app, saying someone will contact me about filling out a report, but then I hear nothing for almost an entire week. Finally, I have to call up the support line and remind them we have his license plate before they send me the insurance contact number. I pass it on to the woman and let her know to contact me for anything, as I’ve saved all the texts and files with screenshots.

The worst part is, when I checked to make sure I had the driver’s name right, he was still driving even though I had filled out a report on him!