Kindness Is The Missing Seasoning

| Right | December 30, 2015

Customer: “I want a burger with nothing on it.”

Me: “Nothing? No sauce at all?”

Customer: “No, nothing at all on the burger, but –” *counts the words out on her fingers* “ — the meat and the bun.” *kind of smug* “Got that?”

Me: “Okay, I’ll let the cook know.”

(I move over and let the cook know the woman only wants meat. It isn’t an odd order, actually a really easy one. It gets finished fast so I get it right out to the women. She sits down and proceeds to look inside her burger as I clean up, but suddenly she back at the counter.)

Customer: “What is all this black stuff on the meat?”

Me: *taking a moment to process* “Oh, isn’t that seasoning?”

Manager: *who has approached to look too* “Yes, that is the seasoning we put on meat when we cook it.”

Customer: *now getting angry* “I told her I wanted NOTHING on my burger!”

Manager: “We can make one without seasoning but—”

Customer: *cuts him off* “I want a new burger! And I want it done right with nothing on it!”

(I raise my brows and look at the cook as my manager tries to get in that without seasoning the meat will be flavorless, but she won’t listen. She even moves close to the door of the restaurant where she can see back by the grill and watch the cook. And when I hand her the burger she unwraps it in front of me and my manager, smirking to herself when she finds no seasoning, and rolling her eyes at us for not “getting it right” the first time.)

Manager: *to me* “If she comes back up here, she’s not getting a new one.”

(The manager goes over to tell the cook as well, before standing back from the counter with his arms crossed and waits. Sure enough the women comes back up to complain about her flavorless burger being *drum roll* FLAVORLESS!)

Customer: “Can you redo this? It doesn’t taste… like anything. Like, cook it with the seasonings?”

Cook: “It’s already cooked. It gets the flavor while cooked with the seasonings.”

Customer: “Can you sprinkle some of the flavoring on?”

(The cook does so, but now it clearly just tastes like flavorless meat with peppercorns and spices sitting on top of it.)

Customer: “I want a new burger! This is disgusting!”

Manager: *moves back up to the counter* “We made two burgers for you now and you’ve been rude to my associates. YOU messed up. You can leave if you don’t wanna pay for your next burger. I don’t care!”

(The customer looks at all of us.)

Customer: “Can I get a chicken sandwich to replace it instead?”

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