Kindness In Bloom
(I am standing behind a little old lady in line while holding a bouquet of tulips. In front of the old lady is a mother with her child and the mother seems to be having trouble. I haven’t really been paying attention to it.)
Old Lady: “Those tulips are very pretty. May I ask who they are for?”
Me: “They are for my mother. Her favorite flowers are tulips. Today is my parents’ anniversary and my dad couldn’t get off work today.”
Old Lady: “That is so sweet of you. Since you only have those flowers and I have a ton of groceries, how about you get in front of me so you can go surprise your mother faster.”
Me: “Thank you so much.”
(I was really happy I got to leave earlier and I smile at the old lady. Then I realize what’s going on with the lady in front of me: her card isn’t working and she has about $300 worth of groceries bagged. She’s crying and yelling loudly at the cashier.)
Lady: “I just got this card and they told me it would work; I really need these groceries today!”
Cashier: “I am sorry; is there something else you can pay with?”
Lady: “No, not at the moment! I’ll just leave.” *starts to grab her purse when the little old lady behind me walks in front of me*
Old Lady: “How much was everything she is wanting?”
Cashier: “It’s about $300.”
Old Lady: *looks at the lady who is crying* “Just think of this as an extremely early Christmas present.”
(The old lady then swipes her card and pays for the lady’s groceries. The lady breaks down in tears.)
Lady: “I’m so sorry for all of this. Is there anything I can do for you? I’m so sorry. I just got off of work and I’m pregnant and times are not being so good to me.”
Old Lady: *smiles at her* “The only thing I ask of is that you smile and know things will work out eventually.”
(I then broke down crying. As I was leaving I handed the old lady a tulip from the bouquet I had bought and smiled at her.)
Old Lady: “Thank you very much, dear.”
Me: “I wanted to thank you for being the kind soul that you are.”
Old Lady: “You are a very kind person; don’t ever lose that.”
Me: “You are the kind person. Would you like any help with your groceries?”
Old Lady: “Um, yes, please; I don’t think I could manage by myself very well.”
(I helped her with her groceries and went home. I gave my mom her tulips and told her the story, and we both started crying.)
Question of the Week
What is the most stupid reason a customer has asked to see your manager?