Kinda Buried The Lede There, Don’t You Think?

I work in radio engineering at a large radio station. Our office has a new guy who is fresh out of college and training. He gets a tech call.

Caller: “Someone spilled coffee on the mixing board in the control room. We need you over here to help us disconnect the board and figure out what will need replacing.”

New Guy: “Okay, well, we have to go by the book and troubleshoot—”

Caller: “Nah, you don’t need to troubleshoot. Just come over and—”

New Guy: “No. I have to go by the rulebook, and it’s telling me to tell you how to disconnect the board according to the manual.”

Caller: “It’s literally on fire. Maybe we don’t need to follow the rulebook.”