Killing Two With One Stone

(I am making calls to confirm reservations.)

Me: “Hello, may I please speak to [Name]?”

Customer: “I’m sorry, he’s not available.”

Me: “Oh, well this is [Their Name] calling from [Restaurant]. I am calling to confirm his reservation for 6 pm tomorrow night for two people. Do you know if he will still be needing the reservation?”

Customer: “I don’t think so, sorry.”

Me: “That’s okay. Will you let him know he can call to reschedule for another time? We still have a few openings for the next night.”

Customer: “That won’t be necessary. He died last night and we’re burying him tomorrow. Thank you for checking, though.”

Me: “No problem, ma’am. We’re so sorry for your loss, and we’ll go ahead and take care of that cancellation for you.”

Customer: “Oh, thank you! Wait, do you guys cater funerals?”