Killing Two With One Stone

| Salt Lake City, UT, USA | Right | May 13, 2011

(I am making calls to confirm reservations.)

Me: “Hello, may I please speak to [name]?”

Customer: “I’m sorry, he’s not available.”

Me: “Oh, well this is [name] calling from [restaurant]. I am calling to confirm his reservation for 6 pm tomorrow night for two people. Do you know if he will still be needing the reservation?”

Customer: “I don’t think so, sorry.”

Me: “That’s okay. Will you let him know he can call to reschedule for another time? We still have a few openings for the next night.”

Customer: “That won’t be necessary. He died last night and we’re burying him tomorrow. Thank you for checking, though.”

Me: “No problem, ma’am. We’re so sorry for your loss, and we’ll go ahead and take care of that cancellation for you.”

Customer: “Oh, thank you! Wait, do you guys cater funerals?”

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  • Aireiel Celeste

    I don’t see what the big deal is about this story. The customer was never identified as anyone particularly close to the deceased customer, so there’s no inherent WHY AREN’T THEY BAWLING WITH GRIEF (I mean aside from the fact that everyone grieves differently.) If it was maybe a family friend or someone who is helping by answering the phone for a grieving widow(er), then why wouldn’t they try to help take care of things like catering?