Kill Them With Kindness
Me: “Thank you for calling [Tech Support]. How can I help?”
Customer: *very irate* “Yeah! I didn’t pay my Internet bill and now it’s saying my account is suspended and I want to know why!”
Me: “Okay, you didn’t pay your bill, we suspended your account, and you would like to know why?”
Customer: “Yes! Why? Why did you suspend it?”
Me: “All right, let me take a look here… My system shows it suspended the account because you didn’t pay the last bill we sent.”
Customer: “I know I didn’t pay the bill! Have a little f****** sympathy here! Are you customer service?”
Me: “I’m tech support.”
Customer: “Where is customer service at?!”
Me: “Our billing department handles all our customer service issues. I’ll transfer you down to them.”
Customer: “You’re acting like a real a**hole; you know that? You need to have more empathy for people!”
Me: *in the most uppity happy-go-lucky voice ever conceived; I almost gagged from bringing so much joy up* “You have yourself a fabulously sunshine-filled day, sir!”
Customer: “WHAT’S YOUR F****** NA–” *click*
(Gotta love that transfer button…)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
