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Kill Bill

| Right | October 14, 2015

Customer: “Why the h*** is my cable cut off?”

Me: *after checking her account* “Ma’am, upon checking your account, we haven’t received a payment for three months now.”

(We aren’t allowed to tell them they haven’t paid because it is considered rude and accusatory.)

Customer: “WELL THEN, WHY DIDN’T YOU CALL ME TO LET ME KNOW?”

Me: “Ma’am, we told you by means of your bill. Haven’t you been receiving your bill?”

Customer: *takes a moment before she answers* “Uhm. No. I haven’t.”

Me: “In the case that you haven’t received your bill in three months, you should have called us to tell us. You have been using your service for the three whole months and you didn’t remember that you haven’t received bill in three months?”

Customer: “It is your f****** job to call and inform me to pay the bill!”

Me: *trying to remain calm* “No, ma’am. We remind you about a payment due by means of your bill. It is your duty as a customer to pay for the service you are using. We have almost a million subscribers and it will be impossible to call all of you just to remind you about a payment due.”

Customer: “I’M CHANGING PROVIDERS!” *click*