Kids Like Scratch And Sniff Anyway
Me: “I’m sorry, we only have that book in paperback. Would you like me to order the hardback?”
Customer: “Yes, I’m replacing a damaged book and the school library insisted that it be hardback.”
(While I begin to collect her information, the customer starts muttering sulkily.)
Customer: “We shouldn’t have to replace it. Our dog urinated on it. The pages are a little stained, but it dried. It’s not like it smells or anything. You can still read it. Those librarians are so picky!”
Question of the Week
Tell us about a customer that lied or scammed to get what they wanted.
