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Kids Like Scratch And Sniff Anyway

| Right | July 15, 2011

Me: “I’m sorry, we only have that book in paperback. Would you like me to order the hardback?”

Customer: “Yes, I’m replacing a damaged book and the school library insisted that it be hardback.”

(While I begin to collect her information, the customer starts muttering sulkily.)

Customer: “We shouldn’t have to replace it. Our dog urinated on it. The pages are a little stained, but it dried. It’s not like it smells or anything. You can still read it. Those librarians are so picky!”

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

I have a story to share!