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Kids Are Dirty; It’s Not Rocket Science

, , , | Right | CREDIT: MaiTai0427 | January 23, 2023

I work in a children’s clothing store. A grandmother comes in to return shoes she bought for her granddaughter.

Granny: “I want to return these shoes.”

I check her receipt and see that they were purchased over sixty days ago, way beyond the return policy. The shoes look very well worn, so I ask her what is wrong with them.

Granny: “Nothing. My granddaughter loved them so much that she wore them every day, and now they are just dirty.”

Me: “I’m sorry, but I cannot return these. We can only accept returns on shoes if it’s within seven business days, and they have to be unused or proven defective within those seven days.”

Granny: “They are defective! She wore them, and now the bottoms of the soles are dirty!”

Me: “So, let me get this straight. Your granddaughter wore them every day since you got them two months ago, and now they are defective because the soles are dirty?”

Granny: “Exactly. Your company should know that kids do not know how to keep their shoes clean, so it’s defective. I already told her that the store would give her new shoes.”

Me: “I’m sorry, ma’am, but I cannot accept this return. We can pick out a new pair of shoes for you to buy and possibly add a 15% coupon to it so you get some savings.”

Granny: “I am not buying another pair here when they are just gonna get dirty so quickly.”

She grabbed the bag back and left.

I just stood there and wondered what the bottoms of her shoes looked like!

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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