Keeping The Staff On Their Toes
Two women in their sixties are browsing the shoe department. After some minor language-barrier problems, I bring out several pairs of our lightweight hiking boots.
That’s when the older of the two ladies takes off her shoes and socks and I see that the tips of her toes are black… and not with dirt!
She says something to her companion and the companion asks me:
Woman: “What causes that?”
In my head, I scroll down the list of possible responses: diabetes, wearing shoes that are too tight, long periods of inactivity, frostbite, and EEEWWWWW! But I settle on:
Me: “Ma’am, I’m not a doctor, but I think your friend should get that checked out by a doctor… and soon!”
She relayed that info, they both nodded and took their purchases up to the registers.
Meanwhile, I was thinking, “Why would you POSSIBLY let a condition like that just slide? And why ask a shoe salesman for a medical diagnosis?”
I’m still shaking my head over that one.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.