Keeping Borders Secure And Identity Insecure
(I am waiting in line, the next to be up, when I hear this a customer start shouting about how she refuses to show ‘some Mexican’ her ID in order to purchase something.)
Customer: “I don’t know where you get off asking to see MY ID! I don’t ask to see your green card!”
Employee: “Your credit card doesn’t have a signature on it, so I have to get an ID or I can’t let you use it.”
Customer: “This is so rude! I cannot believe you people are even allowed to ask for it, for ANY REASON!”
(Having had enough, and just wanting to buy my videogame, I start walking towards the customer.)
Me: “Ma’am, what’s the problem here?!”
Customer: “This illegal wants to see my ID!”
Me: “She’s obviously not illegal, but if you don’t want her to see your ID, then maybe you can just let me see both cards and I’ll verify it to her?”
Customer: “That’s fine. A nice American boy doing the right thing. Thank you.”
(The clerk hands me the credit card, and the woman hands me her ID. I look at them and nod to the clerk. I don’t hand the lady back her ID, though.)
Me: “So… your name’s [Name].”
Customer: “Yes, that’s right.”
Me: “You live at [Address]?”
Customer: “That’s what the ID says.”
Me: “Do you know my name?”
Customer: “Uh, huh? No, I don’t. Of course not. Don’t be silly. We just met.”
Me: “Do you know my address?”
Customer: “Well, obviously I wouldn’t. What’s your point?”
Me: “[Full Name] who lives at [Address], why would you give me your ID without knowing who I am, what I want, or what I would do with it? I know who you are and where you live now.”
(The customer just stares at me, speechless as I hand her back the card and the clerk gives her the items she came in to buy.)
Me: “Oh, and by the way – I’m Italian, so think about how badly you just screwed up as you walk back to your car. I’m not saying I would change my locks. I’m just saying I’d be smarter about things!”
Question of the Week
Have you ever served a bad customer who got what they deserved?