Keeping A Deadly Account

(I work for a call center that helps customers with their credit card concerns.)

Me: “[Credit Card Company]. This is [My Name]. How can I help?”

Caller: “Hello. I would like to know my balance, please.”

Me: “I will be more than happy to help you with that. May I have your card number?”

Caller: “I do not have that with me; can I give you my social instead?”

Me: “Sure. May I have your social?”

Caller: “It’s [Social Security Number].”

Me: “And may I have your name?”

Caller: “[Caller].”

Me: “Thanks, [Caller]. And can I have the four-digit PIN associated with the account?”

Caller: “I do not know that.”

(Even early on, I know that the caller is a fraudster. I see something on the account that I can use to shut him down.)

Me: “Thanks, [Caller]. Now, before I continue, can I ask you one question? Do you believe in resurrection?”

Caller: “Yes, why?”

Me: “Because you may have risen from the dead as the owner of this account has recently passed away.”