Keep The Change And Be The Change
I am working a closing shift, the first I’ve worked on my own since being promoted to the management team. Just after I send my last insider home, leaving only me and one delivery driver, we get slammed back to back with orders out of nowhere. I’m trying to keep my cool, but apparently, my stress is showing through my customer service mask more than I’d like it to when I open our pickup window to help a customer. After I give her the total:
Customer: “Hun, are you okay?”
Me: “Yes, ma’am, I’m fine. Just a little frazzled, I suppose.”
Customer: “Are you sure? You seem upset.”
Me: “I really am fine. It’s just my first night closing the store on my own and we got hit with orders at an unexpected time is all.”
The customer nods and counts out the money for her total. Then, she hesitates, adds a couple more dollars, and hands me the money.
Customer: “Here, hun, keep the change. I hope your night gets better.”
Me: “Really? Thank you so much! I really do appreciate it.”
Customer: “No problem. Take a deep breath, smoke a bowl of green, and you’ll be fine!”
I laughed my a** off as she pulled away. That one customer made my night so much better, and not even because of the $2 tip. I wish some of my other customers would understand how far a little kindness and a sense of humor go!
This story is part of our Feel Good roundup for February 2021!
Read the next Feel Good roundup for February 2021 story!
Read the Feel Good roundup for February 2021!
Question of the Week
What is the most stupid reason a customer has asked to see your manager?
