Keep It To Yourself, Please
I work at a pizzeria, so as well as dine-in, we do a lot of takeout and delivery. During the day, I’m the only server doing takeout and tables. I had a guy call in for a pick-up.
Me: “Your total will be [total], and you can pick it up at [time].”
Customer: “Okay. I just tested positive for [health crisis illness]. Can I come in to pick it up?”
NO, absolutely you can’t.
Me: “No, but you can pay over the phone. And then, when you get here, stay in your car, and I’ll put your food on a table outside, and when I get back inside you can retrieve it.”
Customer: “Okay.”
Thirty minutes later, this guy is waving at the front door trying to get my attention, no mask. I just stand and stare. Finally, he calls.
Customer: “Hello, I’m outside.”
Me: “Sir, get back in your car.”
I seriously don’t get what is wrong with people.
Question of the Week
Have you ever served a bad customer who got what they deserved?