Karma Is Calling You Back

, , , , | Right | November 27, 2019

(My coworker has just talked to an abusive customer. He threatened her and she told him that if he continued his threats, she would disconnect. However, he hung up on her. He calls back, but doesn’t know that our system matches phone numbers to the people they last called with, if available. My coworker remains calm as the customer tells her how rude the lady before was, that she hung up on him, and that he did nothing wrong.)

Coworker: “Sir, you are saying my colleague was rude to you, yelled at you, and hung up on you. Are you willing to write that down and file as a complaint?” *silence as the customer speaks* “All right, then let me clear up one detail for you to add. Sir, I was the lady you talked to and I was in no way rude to you. In fact, you threatened me and you hung up on me. Please include those facts as– Huh, he hung up again.”

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