Just Won’t Leave On Christmas Eve
(It’s Christmas Eve at 5:30. I just finished closing registers and am doing final checks while my associate straightens out some products. All of a sudden there is a loud banging on the door.)
Customer: “How can you be closed? It’s Christmas Eve and I need a gift card now!”
Me: “I apologize, ma’am. We have been closed for almost a half hour.”
Customer: “But I need a gift card! Can I slide you money through the crack in the door?” *takes out money* “See?! Look! It slides through.”
Me: “No, ma’am. I’m sorry our registers are closed. If you need a gift card that badly try the grocery store three stores down.”
Customer: “But… but…”
Me: “Ma’am, as I told you, we are closed. We want to spend the holiday with our family. So you can try the grocery store as they sell our gift cards in a $25 denominations.”
(I turned around to finish my checks and the customer left, defeated.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
