Just When You Think It Can’t Get Simpler…
I gave instructions in a PDF to a client about how to make updates. I included screenshots of the pages with explicit instructions on how to log in and make changes and what buttons to push. They emailed me with a problem.
Client: “Nothing works! It’s all broken! What’s going on?”
The problem? They were clicking the update “button” in the screenshot — the one with the big red arrow I had drawn next to it.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
