Just Tell Them They Will Get Dog Breath

, , , , | Healthy Right | January 20, 2019

(I’m a receptionist for a busy veterinarian office. We have a strict policy of not giving medical advice over the phone for the protection of the patients, as I am not a medical professional; I am a receptionist with zero medical training. A frantic woman calls.)

Caller: “What’s going to happen to me? I used my dog’s toothbrush!”

Me: “I don’t believe anything should happen to you, but if you’re worried, you should call your own doctor for advice.”

Caller: “But don’t you know?! You know about dogs; you should know what will happen to me!”

(Both my other phone lines are now ringing.)

Me: “I cannot give medical advice over the phone. Also, we are a veterinarian. If you need medical advice for people, you need to speak to a human doctor.”

Caller: “But don’t you know? You know about dogs.”

Me: *repeating myself* “I really cannot give medical advice for pets or humans. If you are worried, call your own doctor. Now, I need to answer some other calls.”

Caller: “Okay. I just don’t understand why you can’t tell me what will happen to me.”

(I had to hang up on the woman because she wouldn’t stop whining about it.)

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