Just Tell ‘Em What They Want To Hear
Me: “Hello, and welcome to [Hotel]. How was the drive up here?”
Wife: “Oh, it was stunning! I have never seen such beautiful trees, and the water, such a pretty color in the lake!”
Husband: “It was a very nice drive indeed.”
Me: “Well, that’s great! We pride ourselves on our natural beauty here in Canada. Can I get your names for your reservation?”
Wife: “Yes, indeed. Here you go.”
(She hands me her confirmation sheet.)
Wife: “Can you tell me, though, how do you get the water in Lake Louise that turquoise color?”
Me: “I’m sorry? What do you mean?”
Wife: “Well, the water is so clear, but it’s green; it looks like the ocean. Do you paint the bottom that color?”
Me: “Oh, no, the water has a green color because of the copper minerals in the water. When they oxidize, that’s why it looks like the ocean.”
Wife: “Oh, that’s crazy! Everybody knows copper is brown like a penny, not green. It’s painted, isn’t it?!”
(I try to explain for quite some time that we don’t dye the water, and that copper is the reason it looks blue-green.)
Wife: “There is no way that its natural! ”
Me: *getting annoyed* “Yes, we drain the lake and paint the bottom of the lake at night.”
Wife: “See? Was it so hard to tell the truth?” *walks away*
My Manager: “You know, I should fire you for that… but I think I would have done the same thing.”
Question of the Week
Have you ever served a bad customer who got what they deserved?