Just Say Hanukkah Matata And Move On
(This story takes place about a month before Christmas. We don’t order product for the store. It is a large chain, and the company determines what we do and don’t sell. I am just a sales associate at the time. Also, everything in the store is cheaper than $5.)
Customer: *walks up to me on the sales floor* “Do you sell anything for Hanukkah?”
Me: “No, I’m sorry we never got anything like that in.”
Customer: “Well, why not?”
(I explain to her the product situation and she gets angry.)
Customer: “This is ridiculous. How am I supposed to celebrate without [specific products]?”
Me: “I’m sorry, ma’am, but there’s nothing I can do. You can try another store, but it may be a bit more expensive.”
Customer: “This is insane. I want [specific products] and I don’t want to pay a lot for them.”
Me: “Ma’am, again I’m sorry, but there is nothing I can do.”
Customer: “Well, a complaint needs to be made.”
Me: “I understand. If you would like to contact our corporate office–“
Customer: *cuts me off* “You want me to complain? That’s your job; you’re the one that doesn’t have what I need.”
Me: “You want me to complain?”
Customer: *now yelling* “Yes, you don’t have what I need and it’s your job to make sure that I get it. Take care of it now.”
Me: “Have a nice day, ma’am.”
(I turned around and walked away only to hear her complain to another associate.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
