Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Just Say, “Forty-Two,” And Hang Up

, , , , | Right | CREDIT: malikomako | January 7, 2022

I’m working in a public office and a customer calls me during lunchtime.

Caller: “Hello, I’m not sure if I’m at the right place here, but I have a question: I want to know the scientific origins of the universe. Please tell me exactly and specifically whether or not a real detection of primordial gravitational waves confirms the inflation theory and how quantum fluctuations were an integral part of the early formation of the universe. And while you’re at it, please tell me the all-decisive meaning of life, as well.”

That was figurative; she asked me a difficult question regarding an issue that has nothing to do with my job and is basically impossible to answer ASAP without researching for hours.

Me: “I’m sorry. Can you repeat that, please?”

Caller: “Sure.”

She repeats her request, this time even more detailed and complex.

Me: “I’m sorry, but I can’t help you. I don’t know the answer to your question.”

Caller: “Why don’t you know it?”

Me: “I’m sorry?”

Caller: *More demanding in tone* “You have to know it; you’re the office.”

Am I omniscient or what?

Me: “I just told you that I don’t, I’m sorry.”

There’s silence for about thirty seconds.

Me: “Are you still there?”

Caller: “I’m waiting for an answer.”

Me: “I can’t help you right now.”

Caller: “Who can?”

Me: “I’m not sure. I would have to research it.”

Caller: “Then do it and tell me!”

Me: “I’m sorry, but I’m in the middle of another appointment.”

Caller: “DO IT NOW! I demand that you call me back in five minutes!”

Her tone is peak nasty at this point.

Me: “Okay, that’s enough for me. We’re running in circles here. Your tone is inappropriate, and this phone call leads to nothing. Have a nice day.”

I hung up.

Hey, unidentified caller, you don’t get to demand things ASAP from people you just randomly called without actually knowing anything about them or their work. You’re not everyone’s supervisor. You’re not the center of the universe.

I actually would have helped her if her tone had been appropriate or at least less demanding. This is not how you talk to people.

Question of the Week

What are some stupid customer moments you’ve experienced?

I have a story to share!