Just Reading This Is Tire-ing
One night while I’m towing, I get a call to go change a tire. When I pull up behind the vehicle, a woman comes out. I get my equipment ready and ask where her spare tire is located.
She gets a confused look on her face and tells me that she doesn’t have a spare tire, and she thought I’d bring one.
After explaining to her that tow truck drivers don’t carry spare tires for other vehicles, and as there is a tire shop not too far away and I can see it from where I am, I offer to tow her vehicle to the tire shop.
She refuses, telling me she’s got a spare tire at home. She’ll take a cab — about 60 km round trip — to go get it and bring it back. As it is a fair distance, I offer to tow her vehicle home for her, as that would save a lot of money. She refuses and calls a cab to go get her spare.
About an hour and a half later, I get a call for a flat. It turns out it’s the same woman, this time with a tire, but not a rim. I explain to her that I can’t install a tire on a rim as I don’t have the required equipment or training to do so.
Again, I offer to tow her vehicle to the tire shop, and this time, I tell her I’ll only charge her for the tire change — about $40 — instead of the tow, which would cost about $80 or so. Again, she refuses and I leave the scene. I don’t get another call from her.
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Question of the Week
Have you ever served a bad customer who got what they deserved?
