Just Plane Unreasonable
Me: “Hi, this is [Airline] calling to inform you that your flight as been canceled for tomorrow. I’m sorry to tell you that the next available flight we have is Monday.”
Customer: “What?! How can that be? Why are you just now canceling the flight?”
Me: “Well, sir, due to the weather disruptions, we had to cancel your flight for the safety of the passengers and crew.”
Customer: “This is ridiculous. You should have canceled this flight back in September!”
Me: “Sir, we didn’t know the weather would be bad in September.”
Customer: “I demand you send me your private plane to take me to Fort Lauderdale immediately!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
