Just Plain Jane

, , , , | Right | January 10, 2019

(I am working at an international call center, which, though located in the middle of continental Europe, mostly receives calls from various places on the British Isles. Names in the story have been changed.)

Me: “Hello. My name’s Charlie; how can I help you?”

Caller: “What? You’re a woman!”

Me: “Yes, how can I help you, sir?”

Caller: “What was your name again?”

Me: “Charlie. Oh, I get the confusion. It’s short for Charlotte, sir.”

Caller: “That’s a man’s name! You’re a woman! You’re lying to me!”

Me: “I’m sorry you feel that way, sir. Now, how can I help you?”

Caller: “This is ridiculous! You’re trying to be a man. I demand to speak to your manager!”

(I sigh, but I ask the guy to wait while I go to get my supervisor. She has a very low voice that still sounds female in real life, but over the phone, it can sometimes sound a bit masculine. I’m sure everyone can see where this is going. I only hear the following because the guy is so loud it bleeds out of the headset.)

Supervisor: “Hello, sir, I’m the supervisor. My name’s Jane. How can I–“

Caller: “What is this?!”

Supervisor: “Sorry?”

Caller: “Where the f*** did I call?! You’re all liars!”

Supervisor: “I’m not sure I follow.”

Caller: “You’re a man!”

Supervisor: “Sir, my name’s Jane, and I’m the supervisor you asked for. How can I–“

Caller: “You are all f***** up! What is this bulls***!?”

Supervisor: “Sir, if you insult me or any employee one more time, I have to inform you that according to policy, I am allowed to hang up on you.”

Caller: “Shut the f*** up, you [gay slur]!”

(The supervisor hangs up, rolling her eyes, and summarizes him thusly:)

Supervisor: “Well, here’s one for the training team…”

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