Just One More Thing…

, , , , , | Right | October 19, 2018

(I work in a sandwich shop with an open kitchen. The customers can see every step of their food being made, from being cooked on the grill to being passed through the oven to being wrapped up and handed to them. Most customers choose to trust that we’re capable of doing our jobs, but others like to hang over the counter and pick at every detail.  One night I am working on the grill and a woman comes in to order her sandwich. After having it explained that the sandwich she wants only comes with steak and provolone cheese on it, but she can add any other toppings she’d like, she says that just the steak and cheese will be fine. Immediately after I throw it on the grill, I hear her behind me.)

Customer: “Hey! Can you add some onions to that?”

Me: “Sure.” *adds the onions*

Customer: “How about some peppers and mushrooms, too?”

Me: “Yeah, that’s fine.”

Customer: “Put some mayo on the bread. No, more mayo than that! And put a few more onions in there, I like onions!”

(She continues this until I take her sandwich off the grill — including all of her added toppings — and start to put it through the oven to finish cooking. As I’m placing the cheese on her sandwich…)

Customer: “What kind of cheese is that?”

Me: “Provolone.”

Customer: “What other kinds do you have?”

Me: “We have Swiss or American if you don’t –”

Customer: “Put some cheddar on there.”

Me: “We don’t have cheddar.”

Customer: “Oh. Well then how about pepper jack?”

Me: “Sorry, we only have provolone, Swiss, or American.”

Customer: “Fine, then I guess the provolone will do.”

(I send her sandwich into the oven, and as it’s halfway through, she flags me down again as I start working on the other sandwiches on the grill.)

Customer: “Hey, I changed my mind; I want the American instead.”

Me: “Sorry, your sandwich is already in the oven. I can remake the whole thing if you want.”

Customer: “No, that’s okay. Just take the provolone off after it comes out and put some American on it.”

Me: “We can’t do that. The cheese melts onto the sandwich when it goes through the oven. I’ll have to remake the whole thing.”

Customer: *rolls eyes* “Fine, I guess I’ll just deal with the provolone, then. I wish you’d told me it would be melted.”

(Finally, her sandwich comes out of the oven and is wrapped up by the person on the other end — after a few more last-minute additions to her “meat and cheese only” sandwich, including another request to remove the provolone and add the non-existent cheddar — and we hand her food to her. Before she heads to the door, she asks the manager one more thing:)

Customer: “Are you guys hiring?”

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