Just Married But Still A Bridezilla

It is a sold-out Saturday night, about 10:00 pm, when a couple comes in and says they have a reservation. They are the bride and groom of the wedding party that is taking up a lot of rooms, but the group was blocked to arrive last night. Why the bride and groom have come in a day late, I never find out.

I also never find out why the other night auditor decided to declare them a no-show when it had a group rate, the rest of the group was in the house, and their reservation stated they were the bride and groom. So, she comes in, donning her wedding gown, and mentions how she was “just married!” several times while I’m finding their information — happily at first, and then when I tell them the situation, not so happily.

During this time period, we have a lot of issues with the computer and registration cards in the bucket not matching up. So, I start on a mad dash to see if any of the rooms are possibly vacant, and if I find one that’s dirty, I’ll just clean it, because the newlywed wife is beginning to fume.

I start running — yes, running — down the hall, when a guest stops me to ask if I could ring him up at the gift shop. I answer that I can, but first I really need to handle a situation, if that’s okay. He asks about what’s going on, and I tell him, knowing it might not be the best idea but at a complete loss on what to do. He says that he is staying here with a couple of family members in two rooms, but since the rooms we gave them don’t connect, they don’t want the other anymore, and I can give it to the other guests. His family members have only been in the room briefly and then they left somewhere. I thank him repeatedly for his kindness and set the newlyweds up with that room. All seems well.

About midnight, the guests previously in that room come up to the desk and tell me their rooms keys don’t work and there’s a Do Not Disturb sign on the door. I explain to them what happened, expecting to hear an earful, but they are fine with it. They’re just concerned that the woman left her phone and purse in the room, and they would like to get them.

I grab the master key and we go down to the room.

Me: *Knock* “Front desk.”

I wait a bit.

Me: *Knock* “Front desk.”

This continues for a while.

Bride: “WHO THE F*** IS IT?!”

Me: “Um… Front Desk. The guests who gave this room to you guys left their phone and purse in there. Could you maybe hand it out?”

There is no answer, so I begin knocking again, at a loss of what to do. Eventually, I use the key to open the door just a crack.

Me: “Please, they just want their phone and purse.”

Bride: “THIS IS F****** BULLS***!”

She flings the door open, half-dressed.

Bride: “IN CASE YOU WERE UNAWARE, I JUST GOT MARRIED, YOU LITTLE B****!”

She throws the purse at my head, and I duck, narrowly missing it.

Bride: “FOR F***’S SAKE, I WAS JUST F****** MARRIED!”

She slams the door. The guest who gave up the room speaks up.

Guest: “Umm… there should also be a phone—”

Other Guest: “No, no, it should be in the purse.”

It was. The other guests awkwardly thanked me while I apologized, turned around, and burst into tears.

I left a note and when the next GSR came in at 7:00 am to relieve me, I told him a sparsely-detailed, summarized account of the event.

I came into work again that night, and in the morning when he came in, he told me that he heard about the full situation from the guests. When the woman made her reservation, she had been extremely nice, and she came to the desk to apologize in the morning. The GSR had also heard from a guest about how some other guests were saying very perverted, disrespectful things to me, and that those men would not be staying here again.

He also spoke to the GM, and I now had the next day off. I not only slept a full eight hours, but I also had a meal besides delivery pizza for the first time in months. Greatest. Day. Of my life.