JUST LISTEN.,?!
A customer wants to set up a password for their account. It is necessary to have at least one capital letter, a number, and a punctuation mark in a password. Only certain characters are allowed to be used as a punctuation mark.
Customer: “Can I use a dollar sign in my password?“
Me: “No. Please use a period, comma, exclamation mark, or question mark.“
Customer: “Okay… hashtag… It doesn’t work.”
Me: “Did you use either a period, comma, exclamation mark, or question mark?“
Customer: “Yes, I’ve got a capital letter, regular letters, hashtags…“
Me: “I would advise you not to use a hashtag, as that won’t work. Please choose either a period, comma, exclamation mark, or question mark.“
Customer: “I’ll use the AT sign, then. Huh, it won’t work.“
Me: “No, it won’t… You have to use a period, comma, exclamation mark, or question mark.“
Customer: “Oh, okay…“
Ten seconds later:
Customer: “Oh, wow! That actually works!”
Question of the Week
Have you ever served a bad customer who got what they deserved?