Just Let Me Float This Idea Past You

(I work in online customer service. A coworker is talking to a customer who is very loud; I can hear her clearly through the headset.)

Customer: “Yeah, so I got my floating candle set, and the personalization is great, but the candles aren’t floating.”

(My coworker is quiet for a moment, and I see she’s got a pained look on her face, like she can’t believe she’s got to say what’s coming next.)

Coworker: “Ma’am, did you add water to the vases?”

Customer: “Oh! You have to add water for them to float?”

This story is part of our online shopping roundup!

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Tell us your story about a customer who couldn't understand the most simple concept.

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