Just Lawyered Yourself

(I work in a call center for a large communications company. One day a customer calls in wanting information on a customer’s account.)

Me: “I can help you with that, sir. Please give me the telephone number.”

Caller: “It is [number].”

Me: “Thank you. Your name and account number, please.”

Caller: “I don’t have the account number.”

Me: “I’m sorry, sir, but without account verification I am not able to provide you with any information on that account.”

Caller: “Look, buddy, I’m a lawyer and you f****** better give me that information or I will sue you and the company!”

Me: “Oh. You’re a lawyer?”

Caller: “D*** right. Now hurry up!”

Me: “Well, sir, I would assume that since you are a lawyer you would have a least a passing respect for the law, and you would also know, as a lawyer, that the information on customer’s accounts are protected by the PIPD Act. You would also know that if I gave you this information without proper verification it would open the company up to civil action and myself to termination of employment. I am not going to throw my job away just to make you happy.”

Caller: “F*** you!” *click*