Just Give Them A Watered Down Answer
(I work at a hotel half an hour away from Niagara Falls.)
Customer: “What time do the Falls stop?”
Me: “You mean the stores? I think they’re probably closed-”
Customer: “No, no, the Falls. What time do they run until?”
Me: “The lights? I believe 10 or so–”
Customer: “No, no, I mean the actual waterfall. What time do they turn it off?”
Me: “Midnight.”
(It’s about 11:30 pm, so they thank me and run out. Two hours later, they return.)
Customer: “Thanks a lot for the help earlier! I guess it was our lucky day. They didn’t turn them off yet!”
This story is part of our Clueless Tourists roundup!
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?