But We Did Just Get A Shipment Of Sunshine And Lollipops
(I work in a crafting store. It’s almost closing time. The phone rings.)
Me: “Hello, welcome to [Store]. My name is [My Name]; how may I direct your call?”
Customer: “I am looking for rainbows and unicorns.”
Me: “Are you looking for stickers or other scrapbook supplies?
Customer: “No, rainbows like the ones that are in the clouds.” *I hear some laughing in the background and realise I am being pranked* “I called yesterday and [Common Name] said there was a shipment today with them.”
Me: “Maybe you should try [Other Craft Store]. We don’t carry those items. Plus, there is no one that works here with that name, and I personally unpack shipments Thursday morning, not today.”
(The caller hangs up and I get a call back ten minutes later.)
Customer: “I would like some rainbows and unicorns; the lady I called earlier said they came in.”
Me: “Miss, we don’t sell live animals or rainbows.” *again, children laughing*
Customer: “I demand the manager.”
(I transferred the call. The manager picked up the line and the caller asked for stickers instead of mythical livestock. When he asked for a name to put the stickers on hold, the girl hung up. We still don’t know what they wanted.)
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
