Just Floating That Idea Out There

(I work for a company in California that rents out houseboats for vacations. Someone calls in.)

Me: “Thank you for calling [Company]. This is [My Name]; how may I help you?”

Caller: “Yeah, I was just wondering when my power was going to be back on.”

(I assume the customer means the generator on his houseboat stopped functioning.)

Me: *confused* “What lake are you at?”

Caller: “What lake? I’m at my house in Virginia.”

Me: “Well, this is a houseboat rental company in California.”

Caller: “Yeah, I know.”

Me: “How would we know when your power is coming back on?”

Caller: “I don’t know.”