Just Crossed The Online Line

| Right | January 25, 2015

Me: “Thank you for calling [Retail Company]. How can I help you?”

Customer: *happy* “Hi there! Ugh, I ended up ordering the wrong thing online. Silly me; should have been paying more attention. Can I return this?”

Me: “Yah! Sure, no problem. Can I get the order number from you?”

Customer: “Of course!” *reads it off*

Me: “Perfect. Just one second. I’m sorry; my system shut off on me. We have an online return option. Would you like me to walk you through the steps? It’s really simple. If not just give me. like. 60 seconds to bring my system back up and I would be more than happy to do the return for you.”

Customer: “YOU WANT ME TO DO IT ONLINE?! YOU DON’T WANT TO HELP?! FINE!” *hangs-up*

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