Just Calling It As I See It

(I am a telephone operator for a very large international company. Callers need to know the first and last name of the person they need to be transferred to.)

Caller: “Hi, can I be transferred to Steve?”

Me: “Sure, what’s Steve’s last name?”

Caller: “Oh, I don’t know his last name. I just know his name is Steve.”

Me: “I’m sorry, but this is the global directory and I would have no way of looking him up without his last name.”

Caller: “Oh, I see. Well, I’ll just call him and get his last name, then.”

Me: “Wait… if you have his direct number, why were you calling me in the first place?”

Caller: *hangs up*