Just Call The Matinee Prices A Military Discount And Let That Be It
All of our tickets are a low flat rate of $5 before noon, so there are no extra discounts for things like seniors, military, etc., until the prices go up later in the day. It’s 11:00 am, and I’m helping a customer with a Southern accent who is buying tickets to an 11:30 show.
Customer: “Three tickets to [Movie]. And two of those are military.”
Me: “I apologize, but there’s no military discount at this time of day. But you’re getting the early morning matinee pricing, so the tickets are actually already at the cheapest price they could possibly be.”
The customer immediately snaps into an ugly mood.
Customer: “Pfft! F****** northerners! We know how to respect our heroes down south! You’re what’s wrong with the country! D*** Yankees hate the troops! [Politician] will sort you out!”
He carried on for quite a while about this before walking away still grumbling. It took everything in my power not to mention to him the fact I’m an army veteran… and that I also would have the good manners not to complain about not getting additional discounts when tickets are already the cheapest they could possibly be.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
