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Just Call Me Jon Snow

, , , , | Right | CREDIT: patrickseastarslegs | May 16, 2022

Where I work, I deal in phone and Wi-Fi plans. A couple of days ago, a guy came in asking for a number to be ported to his SIM card.

Me: “What’s the number?”

Customer: “It’s my mom’s. I’ll go get her.”

He came back and his mother gave me her number to port. Turns out it was ported already.

We have different SIM cards; red is top up and blue is bill pay. She had a red. Now the fun began.

Mother: “So, if I call him, it can show up with my number?”

I nod and check her credit. It’s at zero with no top-up plans on. I explain this and she snaps.

Mother: “Um, no? It’s on a bill. This is a bill. The person I talked to online sent me this.”

Me: “Then they sent you the wrong one. That’s to top up. Want me to top it up?”

Mother: “Get me someone else. You know nothing. You clearly know nothing!”

Me: “There’s nobody else here, but I know that that isn’t for a bill.”

Mother: “I want to talk to someone else. I don’t care that nobody else is here. Make them be here because you’re incompetent. You gave me the wrong thing!”

Me: “Sorry, but I am the only. One. Here. We didn’t give you the wrong thing. You’ll have to call the helpline or talk to someone online because I can’t do anything else for you.”

She simply scoffed and stormed out.

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Tell us about a customer that lied or scammed to get what they wanted.

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