Just Another Stupid Missed-Steak
Me: “Hi, this is [Restaurant] by [College]. This is [My Name]. How can I help you?”
Customer: “Hi, I’d like to place a to-go order.”
Me: “All right.”
(I take the order. When it is ready, I take it to the to-go area. Then, the phone rings.)
Me: “Hi, this is [Restaurant] by [College]. This is [My Name]. How can I help you?”
Customer: “Yeah, we just came, and there was no one at the to-go area.”
Me: “Oh, I left my station for a few minutes to get y’all’s order. It’s here for whenever you’re ready to pick it up; I shouldn’t be leaving anytime soon.”
Customer: “Well, we’re at the gas station now, so we’ll be there in ten minutes.”
Me: “All right.”
(I don’t leave the station for the next ten minutes. Then, the phone rings again.)
Me: “Hi, this is [Restaurant] by [College]. This is [My Name]. How can I help you?”
Customer: “Is this the [Restaurant] at [Location at other side of town]?”
Me: *sighs* “No, ma’am; this is the one by [College].”
Customer: “Okay, forget it. I don’t want to drive that far!”
(The order wasn’t claimed, so I had steak for dinner!)
Question of the Week
Have you ever served a bad customer who got what they deserved?