Just Another Frustrated Cog In The Machine
I work at a large store. My manager always puts customers before her employees.
Manager: “[Coworker], did you purposely embarrass a customer?”
Coworker: “How did I embarrass them?”
Manager: “She said you ran her card twice after it had already been declined once. You shouldn’t embarrass people like that.”
Coworker: “I wasn’t trying to embarrass her. I thought it was the machine’s fault.”
Manager: “We literally fixed those machines two days ago! I’m afraid you’ll have to be written up for this.”
My coworker walked away, confused. I know for a fact that my coworker wasn’t trying to be malicious, but at the same time, she’s not the brightest crayon in the box.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
