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Just Another Day At The (Microsoft) Office

, | Working | May 11, 2012

Employee: “Hi, thank you for calling [bank] Online Banking Technical Support. How can I assist you today?”

Me: “Yes, I work at [bank] and am trying to help [person] do their online banking and it keeps saying, ‘Service not available at this time.’ I wanted to see if it was down all over, or if it was just their account.”

Employee: “Our system isn’t down. So, do you know how to clear the cookies from your browser?”

Me: “Yes. Just give me a minute.”

Employee: “Now, are you in Internet Explorer?”

Me: “I’m not in Internet Explorer. I’m in Google Chrome. Is that not supported?”

Employee: *condescendingly* “Honey, Google is a search & email service. It’s not a browser. Are you in FoxFire?”

Me: “No…honey. Google Chrome is a browser.”

Employee: “Is that C-R-O-M?”

Me: “No. C-H-R-O-M-E. You know what? Never mind. I’ll try Explorer. You have a good day…”