Jon Snow Ordering Online
(The customer has ordered incorrectly. It is an item he cannot return because it’s final sale and it’s marked down. All policies are in the FAQ.)
Me: *after explaining the policy* “You’re supposed to choose the color and size you need.”
Customer: “I didn’t know that!”
Me: “We have the steps on how to place an order in our FAQs.”
Customer: “I didn’t know that!”
Me: “With all due respect, sir, we hold you responsible for placing your orders correctly. You’re aware that you placed an order online, right?”
Customer: “I didn’t know that! Someone’s supposed to assist me, like in a real store!”
Me: “We’re an online store, sir. Like every website, we have the policies in the FAQ and the chat room if you have questions. It is never advisable that you avail of something you have no idea of.”
Customer: “I didn’t know that!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
