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It’s Worth The Cost To Be Kind

, , , , , | Right | July 26, 2021

I’m the customer in this story. A new small bakery opened up in my town, and I tried it. It was owned by a lovely immigrant family who all helped to run it. The pastries were delicious and the family would always try to find something that you would really enjoy. I decided to order a few cakes from them for an event, and I was in a hurry the day I picked them up, so I didn’t notice until I got home that the amount on the bill was too low.

One of the daughters was running the counter that day, and she answered when I gave them a call.

Me: “Hi, I was just in there picking up some cakes, and I just noticed that you only charged me for two cakes, not three. Can I give my credit card information over the phone, or do I need to come back in?”

Employee: “I’m sorry… Was something wrong with the cake?”

Me: “No, the cakes were fine. I just didn’t get charged for one of them.”

She sounds very, very confused.

Employee: “So you… want a refund?”

Me: “No, I want to pay for the cake that was left off my bill.”

She finally seems to get it.

Employee: “Wait, you want to pay more?”

Me: “Well, I just want to pay what I owe you. I don’t want you guys to lose money.”

She finally looks back at the transaction and realizes what happened, and we manage to get it all sorted out. She sounds like she’s about to start crying.

Employee: “Thank you so much! I would have been in so much trouble!”

I moved out of the area soon after, but I visited a couple of years later and was happy to see that the bakery had gotten so popular that they were able to purchase the building next door and add on a cafe!

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