It’s Time To Show Them The Door

| Denver, CO, USA | Right | October 4, 2014

(I work at a movie theater that has its last show times at 10:30. We close 30 minutes after the last show time. A group of customers show up right at 11 and try to open our locked doors. Instead of realizing that we are closed, they start banging on the door to be let in. I try to ignore it, but my coworker gives in and opens the door for them.)

Coworker: “I’m sorry, ma’am, but we are closed for the night.”

Customer: “No, you’re not; you have a show time of 1 am for [Popular Movie] right there on your screen.”

Coworker: “Actually that was for 1 pm, not 1 am. We close at 11.”

Customer: “But your board says 1 am! Right there, look.”

Coworker: “I am sorry for the confusion, but that is definitely not for 1 am. We don’t have staff here past 12 at night to sell tickets.”

Customer: “Then why did you open the door?”

Coworker: “I opened the door to tell you we are closed.”

Customer: “But you opened the door! If you open it, doesn’t that mean you are open?”

Coworker: “Um…”

(I step in at this point.)

Me: “Ma’am, I am very sorry, but we honestly don’t have any times past 10:30 at night.”

Customer: “Can’t you just turn the projector on for us to watch the movie?”

Me: “No, we can’t, because our systems are automated. We have very little control on when the movies get played.”

Customer: “Then why did you open the door! You really shouldn’t open the door for someone if you are closed.”

Me: “Ma’am, I don’t want to be rude, but you were practically banging our door down.”

Customer: “Because I didn’t know you were closed! How was I supposed to know that you were closed?”

Me: “Because the door was locked?”

Customer: “But I didn’t know it was locked!”

Me: “But you couldn’t open the door…”

Customer: “I thought it was stuck or something!”

Me: “But not locked?”

Customer: “Yes! Why is this so hard for you to understand?!”

(The customer storms off with her group. She then turns back.)

Customer: “Lock your d*** door next time!”

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