It’s Time For A Fax Check Facts Check
(My firm has several offices. I work 300 miles away from the “main office.” Sometimes the main office sends clients to my office to sign settlement documents.)
Client: *signs settlement documents* “Okay, where’s my settlement check?”
Me: “I’m sorry, sir, I do not have it. It’ll be mailed to you once I get these signed documents back to your caseworker.”
Client: “What? I was told you have it.”
Me: “I do not. I have the settlement documents your case manager faxed me, but no check. I apologize for the misunderstanding.”
Client: “Well, tell [Caseworker] to fax the check over.”
Me: *laughs*
Client: “I’m serious.”
Me: “…”
Client: “Well?”
Me: “You realize the bank will not take a faxed check, right?”
Client: “Why not?!”
Me: “Hold on one sec; let me see if I can get your caseworker on the phone.”
Question of the Week
Have you ever served a bad customer who got what they deserved?