It’s The Wrong Item, Grommet!

, , , , | Right | August 19, 2019

Customer: “Do you have those plastic things that go in the holes in desks?”

Me: “Oh, grommets? Unfortunately, we don’t sell them in the store anymore, but you can get them online.”

Customer: “No, I know it’s not a grommet. It’s just a black plastic bit that makes the hole in your desk look nice. You know, where you feed your wires through and stuff.”

Me: “Yes, that’s a grommet. We used to have them in the store, but we don’t anymore.”

Customer: “No, no, it’s not a grommet. It’s for the hole in your desk where you feed your wires. I know you can also get some that have a little flap on them so they can close the hole up completely.”

Me: “Yes, I know exactly what you’re talking about. We don’t have them in the store.”

Customer: “Okay, but what would you call that?”

Me: “A grommet.”

Customer: “No, not a grommet. I can’t think of what it would be called. What would you call it?”

Me: “I would call it a grommet.”

Customer: “But that’s not what it is!”

Me: “I’m sorry, I don’t know any other name for them, so I have no idea what I would search if that’s not the name you want to give it. But I know what you’re talking about and we don’t have them. If you need it today, maybe they have them at [Store]?”

Customer: “Okay, I’ll go look. So, if I go there and I need help, what should I tell them I’m looking for?”

Me: *regretfully* “A grommet.”

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