It’s Tea Total At The Counter

, , , , , | Working | February 3, 2020

I had a rough day at work, so on my meal break, I decide to go across the street and treat myself to a burger from a popular fast food place. I know I have about twenty minutes to get my food and eat if I want to get back to work on time. This shouldn’t be a problem, especially since it’s after the rush when it isn’t busy.

I head inside and place my order at the self-order kiosk. I choose to pay in cash, so I grab my ticket and head to the counter. And wait. And wait. I keep glancing at my watch to make sure I have enough time to eat before I have to head back.

Another customer who came in before me is already there, yelling about how he’s waited twenty minutes for his food. I highly doubt this but say nothing. It takes between five and ten minutes for someone to acknowledge the girl with cash in her hand standing at the counter. They are nice enough to upgrade my drink to a large.

I head to the drink stand and start to pour myself some tea. Their tea pitcher is low and doesn’t even fill my cup up halfway. I head back to the counter and wait another couple of minutes to tell someone. The employee takes my cup and heads to the back. I hear them yelling about if there’s more tea ready — apparently, there’s not — and in the meantime, my food arrives. I start munching on fries, still waiting for the lady to return with my tea. Two employees see me standing at the counter with my food and ask if I need anything before the lady comes back and fills my tea up using the drive-thru drink station.

The whole time I was there, I could see them throwing food out of the drive-thru windows for the cars there. Yet the three people at the counter were ignored. I wish I had had the time to complain to a manager, but by the time all was said and done, I had just over five minutes to eat before I had to head back or else I would get in trouble for taking an extended lunch. I wolfed down my food and left. Then, when I got home, I sent an email to corporate. I’m still waiting for a response.

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