It’s Scary What They Want Refunds For
(A woman walks into our haunted house with her 10-year-old son, buying admission for the two of them. After she comes out, she storms over to me, a look of anger on her face.)
Customer: “Refund. Now!”
Me: “Ma’am, as you can see by this sign, we have a strict ‘No Refund’ policy.”
Customer: “No, you don’t understand. I want my money back, and I want it now! I want to speak with the manager of this place.”
Me: “Actually, ma’am, I am the manager.”
Customer: “Then you can give me a refund.”
Me: “Before we take this any further, I’d like to know why you want a refund.”
Customer: “Do you have any idea how bad this place scared my child? He was terrified!”
Me: “Well, in that case, I certainly cannot give you a refund.”
Customer: “Oh? Why’s that?”
Me: “You see, ma’am, this is a haunted house. Our job here is to scare and frighten everyone who comes in here. You said your son was scared when he went in. Then you got what you paid for.”
Customer: “Yeah, but I didn’t think it would scare him THAT bad!”
Me: “Then we’ve exceeded expectations.”
Customer: “No, you didn’t! You scared a little ten-year-old boy to death!”
Me: “As I stated, that is our job. It is up to the family of children to decide whether the child should go in or not.”
Customer: “I think it would be up to the workers here to not scare a child who’s coming through!”
Me: “Then they wouldn’t be doing their job, ma’am.”
Customer: “So, I can’t get a refund?”
Me: “I’m afraid not.”
Customer: “You should change the policy about refunds, then.”
Me: “I have no power to do that. I’m the manager, but not the owner. And he has told us that if we were to give out refunds, we would have no profit, because people would abuse the refunds right. This is why we can’t do it.”
Customer: “No refund?”
Me: “No refund, sorry.”
Customer: “Well, then I’m NEVER coming back to this place ever again!”
Me: “Okay.”
(The woman looked at me in disbelief for a few seconds before she briskly walked away, murmuring something to herself.)
This story is part of our Haunted Houses roundup!
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Question of the Week
Have you ever met a customer who thought the world revolved around them?
