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It’s Sad When Pizza Brings Anger And Not Joy

, , , | Right | April 17, 2020

I am working the day shift at a pizza joint. We have two drivers and one manager — me. I am busy helping a customer that has walked in to place his order when the phone rings.

Me: “Thank you for calling [Pizza Place]; could you please hold?”

Customer: “Sure.”

I thank her and go back to helping the man I was already helping place his order. After about three minutes, one driver comes back from his delivery and goes to answer the line on hold, but she’s already hung up. About a minute later, the same customer calls back and the driver answers the phone.

Driver: “Thank you for choosing [Pizza Place]; how can I help you?”

Customer: “I want to speak with your manager!”

Driver: “Okay, ma’am, but she is busy right now so you’ll have to hold.”

Customer: “Ugh! Fine, I’ll hold.”

As soon as I finish helping the first customer — yes, he really took that long to order — I answer the phone.

Me: “This is the manager. How can I help you?”

Customer: “You have a girl there and she is putting people on hold and not getting back to them! I was on hold for at least ten minutes! This is completely ridiculous and the worst customer service I have ever received! You know, just because you work at a lowly pizza place making minimum wage at your s*** job doesn’t mean you need to treat your customers like s***!”

Me: “Well, I am really sorry about that, ma’am, but at the time, I was the only one in the store and I was already helping another customer. According to my computer, you were on hold for three minutes and twenty-two seconds before hanging up. I really apologize about the wait, but I was already helping someone else.”

Customer: “Oh, so it was you who put me on hold! What the h*** do you mean, you’re the only one in the store? I just spoke with a male two minutes ago.”

Me: “Yes, that would be my driver. He had just barely gotten back from a delivery when you had hung up and called back. He’s already left on another delivery and once again, it is just me in the store.”

Customer: “You know what?! You are extremely rude. That is just rude customer service. Maybe if you spent a little less time on your a** and a little more time learning appropriate customer service, you would be working at such a low-end, no-education job. This is just complete crap! I’ve had it with your d*** pizza place and I want the number for corporate!”

I kindly gave her the number and we never heard anything ever again, not even from corporate. We usually get an email for every single customer complaint, no matter how small.