It’s Not Unusual To Be Fake With Anyone
(I work in the Asset Management Department for a provider of loans and mortgages. It means that I have to try over the phone to get money out of people who haven’t made their monthly payments in ages.)
Customer: “Hello?”
Me: “Hello, is that Richard White?”
Customer: “Yeah, who’s this?”
Me: “Hello Richard, this is [My Name] calling from [Finance Company]. I just need to ask you some security questions before I proceed: could you please give me your date of birth?”
Customer: “…”
Me: “Hello?”
Customer: “Oh yeah… it’s… um… 3rd of December… 19… 74.”
(This is a completely different date of birth to what is on my screen.)
Me: “And you confirmed that you are Richard White?”
Customer: “No… my name’s… um… my name’s Tom.”
Me: “Tom?”
Customer: “Yes.”
Me: “Tom what?”
Customer: “Tom… Jones.”
Me: “But you just said you were Richard White.”
Customer: *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
