It’s Not Spanish, But Just Roll With It
(I am working the self-scanning machines.)
Customer: “I bought two of these Chavra, but it won’t take my coupon. I’m supposed to get 75 cents off of two Chavra, but the self-scan won’t take it.”
(Chavra is a small container of spreadable cheese. When I look at the customers order on the screen, Chavra isn’t listed.)
Me: “You said you got two Chavra?”
Customer: “Yes, that’s correct. See, it’s right over here.” *points to two packages of Charmin toilet paper* “I got two Charmin. ‘Chavra’ in Spanish means Charmin.”
Me: “Ma’am, this coupon is for cheese.”
(The customer takes a long look at the coupon, and then laughs.)
Customer: “I guess my Spanish isn’t what it used to be.”
Question of the Week
Have you ever served a bad customer who got what they deserved?